Emerald Apartment-Complex | Bansko ★ Book Spa Rooms, Wellness Deals & Guest Reviews

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Key details

About the Hotel

Bansko Area, Bansko, Bulgaria, 2770

Emerald Apartment-Complex, a 3-star Bansko hotel, offers spacious and stylish accommodations with excellent views of the surrounding landscapes. Guests can enjoy a sauna, steam bath, hot tub, and an indoor swimming pool with mineral water. The property's restaurant serves European cuisine and provides continental breakfast.

Rooms & Amenities

Emerald Apartment-Complex features stylish rooms and apartments, most offering balconies with views of the Pirin Mountains. Accommodations include family rooms and one or two-bedroom apartments, suitable for up to six guests. Each unit is equipped with modern amenities such as a flat-screen TV and hairdryer.

Dining & Nearby Options

The hotel's restaurant serves a variety of dishes, including continental breakfast and brunch options. Guests may also access complimentary coffee and tea in the elegant lobby throughout the day. For additional dining options, various restaurants, bars, and shops are just steps away.

Leisure & Activities

Emerald Apartment-Complex provides on-site leisure facilities such as an indoor pool, sauna, steam bath, and fitness area, promoting wellness and relaxation. Guests can also access a skiing guide for exploring the local ski areas. Bansko Ski Resort features various lifts and slopes for skiing enthusiasts.

Services & Location

Emerald Apartment-Complex is just a 1-minute walk from the gondola lift and ski school, facilitating easy access to ski activities. Airport transfers can be arranged for guests, and the hotel provides parking options. The property's services include 24-hour reception for guest convenience.

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Twin Room

Max:

2 persons

280 sq. feet

Bed options:

2 Single beds

Mountain view

Shower

Heating

room details

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Family Room

Max:

4 persons

540 sq. feet

Bed options:

4 Single beds

Mountain view

Shower

Heating

room details

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One-Bedroom Apartment

Max:

3 persons

650 sq. feet

Bed options:

2 Single beds

Mountain view

Shower

Heating

room details

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Price and Room Availability

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Getting around

Comprehensive guide to transport options for seamless travel

City Centre

Bansko 1.0 mi

Airports

Sofia (SOF) 104.5 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Relaxing Spa Time

“The spa facilities offered a cozy atmosphere where I enjoyed the sauna and jacuzzi after a long day of skiing.” view full review

Convenient Kitchenette

“Having a kitchenette in the room made it easy to prepare quick meals and snacks, enhancing our overall experience.” view full review

Spacious Rooms

“The rooms were impressively spacious, allowing plenty of room for our skiing equipment and gear without feeling cramped.” view full review

Cozy Living Space

“The living area in the apartment was comfortable and inviting, perfect for relaxing after a day on the slopes.” view full review

General

Non-smoking property
Free Wi-Fi
Paid parking
Safe deposit box
24-hour reception
No pets allowed
Wheelchair access
Luggage storage
Ski storage
Lift
Beauty salon
Fireplace
Multilingual staff

Sports & Fitness

Tubing
Billiard tables
Fitness studio

Guest Parking

Electric kettle

Services

Laundry

Dining

Restaurant
Lobby bar

Business

Business centre

Spa & Leisure

Indoor swimming pool
Spa & wellness centre
Sauna
Turkish bath
Massage

Room features

Wi-Fi in rooms
Sitting area
Ironing facilities

Bathroom

Bathtub
Hair dryer
Free toiletries
Sink

Self-catering

Electric kettle

Media

Flat-screen TV
Cable/ Satellite television
Paid films
Direct dial telephone
AM/FM alarm clock

Room decor

Carpeted floor

Location

Bansko Area, Bansko, Bulgaria, 2770

Map view

Bansko Area, Bansko, Bulgaria, 2770

City landmarks

Church

Holy Trinity Church

1.2 mi

Museum

Velyanova house

1.2 mi

Museum

Radonova House

4000 ft

19 Pirin St

TwoHeads

1.2 mi

Lazar Herman 4

Enduro Max Bulgaria

1.2 mi

Sv. Ivan Rilski

1.1 mi

pl Nikola Vaptsarov

House Museum of Nikola Vaptsarov

1.2 mi

ul Pirin 17

House Museum of Neofit Rilski

1.2 mi

ул. Никола Вапцаров 1

Tourist Infomation Centre

1.2 mi

Church

1.2 mi

ul Yane Sandanski 3

Bansko Permanent Icon Exhibition

1.2 mi

Spa Centre

Victoria Spa Bansko

1.3 mi

Belizmata Dam

1.6 mi

Nearby

Ski Area

Gondola Lift

1600 ft

Pirin Street

1600 ft

Nayden Gerov Str. 1

Snow Peaks

1600 ft

2770

Ice Rink

1600 ft

"Pirin" Str. 92

Bansko Ski Mania

1600 ft

"Pirin" Str

1600 ft

Mall

Fun Park Bansko

1600 ft

Restaurants

The Happy Cat pasta bar

200 ft

Pirin Str. 113A Winter Market Bansko

Forest Cup

700 ft

Pirin Str. 121

Cafe Temenuga

2000 ft

Pirin Str 86

Caffe Club “NEW”

2500 ft

Glazne Str. 14

Bai Mile Tavern

2500 ft

Tsar Ivan Asen II 20

Reviews and Ratings

Reviews from guests about their experience.

46%

loved their spa retreat and can’t wait to return.

5.0/10

Guest rating

Rooms

5.0

Location

8.6

Service

5.0

Dining

5.0

Steven

United Kingdom, February 2025

9.0/10

The hotel has a great proximity to the gondola, making it convenient for skiing, and the bar offered affordable drinks which was a nice touch. However, the service left much to be desired, as the staff were often unhelpful and unfriendly. The overall condition of the facilities felt outdated, which detracted from the experience.

Rooms

5.0

The rooms were a bit cold, smelling unpleasant, and overall poorly maintained. It was disappointing not to have functional heating until late in the day, especially on the day of our departure.

Service

5.0

Service was generally unhelpful and rude, with staff responding to requests in an unfriendly manner. It was frustrating to deal with accusations regarding payment discrepancies despite providing receipts.

Location

9.0

The location is excellent, very close to the gondola and restaurants, which made getting around easy while vacationing.

Dining

5.0

Dining options were quite minimal and of low quality, resembling what you might expect from an army canteen rather than a cozy resort.

Facilities

5.0

Facilities appeared outdated and poorly maintained, needing urgent renovation. The spa amenities did not meet expectations as the sauna and steam room were less than satisfying.

Daniel

United Kingdom, February 2025

6.2/10

The hotel's proximity to the gondola makes it ideal for skiing, and the competitive pricing attracts budget travelers. However, the atmosphere felt a bit gloomy and the dining options were quite limited, impacting the overall experience. The facilities weren't as clean as expected, particularly the spa, which detracted from the anticipated relaxation.

Rooms

6.0

The rooms were basic and comfortable enough, but the decor felt dated and there was a persistent smell of cigarettes. The temperature control was troublesome, making some nights uncomfortably warm.

Service

5.0

The service from the reception staff was hit or miss. While some were polite and professional, others seemed unhelpful and even accusatory regarding billing issues, which left a sour taste.

Location

9.0

In terms of location, this hotel scores high with just a quick three-minute walk to the gondola and close proximity to local bars and restaurants.

Dining

5.0

The dining experience was underwhelming with a limited variety at breakfast and dinner, failing to meet expectations for a hotel of this stature.

Facilities

5.0

The spa facilities were disappointing, with cleanliness issues noted. The pool was often crowded and did not have a relaxing vibe as anticipated.

Penelope

United Kingdom, February 2025

7.0/10

The hotel offers great proximity to the gondola, making it ideal for skiing. However, the overall condition and service weren't up to par, with issues in the rooms and dining experience. While it is budget-friendly, it lacks the necessary comforts and amenities for a satisfying stay.

Rooms

5.0

The rooms were basic, comfortable enough but had a musky smell and some unpleasant mold around the walls. The heating was overly effective, making it quite warm.

Service

5.0

The service left much to be desired, with most staff being unhelpful and occasionally rude. Poor communication added to the frustration.

Location

9.0

The location is fantastic, just a 3-minute walk to the gondola and close to a variety of bars and restaurants in central Bansko.

Dining

5.0

The dining experience was subpar, with limited options and low-quality food. Breakfast starts too late for skiers, making it inconvenient.

Facilities

5.0

The facilities, including the spa, were often busy and didn't meet expectations. The shower in my room was broken, adding to the overall disappointment.

Barrie

United Kingdom, January 2025

7.0/10

Staying at this hotel was quite a mixed experience. The location is convenient for access to the ski lifts, which made our skiing adventures much easier. However, the room conditions were disappointing, with a strong smell and cleanliness issues. The staff were not very helpful when we encountered problems, adding to the frustration of our stay. Dining options were limited and did not meet expectations, which was disappointing given the price we paid.

Rooms

5.0

The room I stayed in was not clean and had a really unpleasant smell, reminiscent of a public toilet. It was not at all like what was shown in the photos.

Service

5.0

Service was extremely unpleasant and unhelpful. It felt like the staff were irritated to address our issues, which made the situation worse.

Location

7.0

The hotel is located just a few minutes from the ski lifts, which is a big plus. However, it's a tricky walk, especially with ski boots.

Dining

5.0

The dining experience was poor, resembling a low-quality selection with limited choices. The breakfast did not satisfy and felt more like a hassle than a convenience.

Facilities

5.0

Facilities were below expectation, especially the spa area, which was not enjoyable. There were several maintenance issues that further impacted our experience.

Oliver

United Kingdom, November 2024

7.0/10

The hotel is conveniently located just a short walk from the gondola, making it a great choice for skiing enthusiasts. The rooms are spacious but have some outdated and unclean features that detract from the experience. Unfortunately, the service leaves much to be desired, as staff interactions were often unhelpful. The dining options are quite limited and could use significant improvement. Overall, if you prioritize location over comfort and service, this hotel could still work for you.

Rooms

5.0

The rooms were large and spacious but had persistent odors and squeaky furniture. Overall, they could use some upgrades.

Service

5.0

The service was generally unhelpful, with some staff members being outright rude, which impacted our experience.

Location

9.0

The location was fantastic for skiing, just a few minutes' walk to the gondola and nearby restaurants.

Dining

5.0

The dining experience was disappointing, with few options that didn't satisfy our expectations.